Terms and Conditions

BOOKING TERMS AND CONDITIONS – ULBSTER ARMS HOTEL AND LODGES

BOOKINGS & INCLUSIONS

All accommodation bookings made directly with Ulbster Arms Hotel and Lodges (either by phone or via our website) include:

  • Full Scottish breakfast
  • High-speed Wi-Fi
  • Ensuite bath and/or shower rooms
  • In-room television
  • Complimentary tea and coffee-making facilities

CHECK-IN AND CHECK-OUT

  • Check-in: From 15:00. You are welcome to arrive early, and we can store your luggage until your room is ready. If your room is available before 15:00, we will notify you.
  • Check-out: By 11:00. A late check-out can be arranged by prior request.

CANCELLATION POLICY

We require credit or debit card details to secure your booking; however, no payment will be taken at the time of booking. Payment will be processed upon departure.

  • Cancellation Notice: If you need to cancel or amend your booking, please notify us as soon as possible.
  • Less than 24 hours’ notice: If you cancel with less than 24 hours’ notice, the full cost of your stay will be charged to your provided credit or debit card.

NUMBER OF GUESTS PER ROOM

The number of guests occupying a room must not exceed the maximum capacity agreed upon at the time of booking. Any breach of this condition may result in immediate termination of your stay. Children aged two or older will count toward the total number of guests.

Third-party guests invited to the hotel are not permitted to stay overnight.

FAMILY & PET-FRIENDLY POLICIES

  • Family-friendly Accommodation: We offer family-friendly rooms in both the main hotel and Dale Lodge. Ulbster and Milton Lodges feature communal living and dining areas, perfect for families booking multiple rooms.
  • Dog-friendly Accommodation: Dogs are welcome in most rooms at the hotel and lodges. A fee of £10 per dog, per night applies.

PARKING

Parking is limited to two cars per booking, and vehicles must be parked in designated areas.

MEALS & DINING

  • Breakfast: 06:30 to 09:30 (Monday to Saturday) and 06:30 to 10:00 (Sunday).
  • Lunch: 12:00 to 14:00 (daily). Packed lunches available on request (booking required).
  • Dinner: 16:00 to 20:30 (daily). Pre-booking is recommended.
  • Lounge Bar: Open daily.

For dining reservations, please call 01847 831641.

SMOKING POLICY

All rooms and indoor areas of the hotel are strictly non-smoking. Any traces of smoking within the property or surrounding areas must be cleared by the guest prior to departure. A deep cleaning charge of £200 will be applied if evidence of smoking is found.

PERSONAL INJURY & LOSS OF PROPERTY

The hotel is not responsible for any personal belongings, vehicles, or valuables left on the premises. All items are left at the guest’s own risk, and the hotel has no liability in case of theft, loss, or damage during the stay.

CIRCUMSTANCES BEYOND OUR CONTROL

If for any reason the reserved accommodation becomes unavailable due to circumstances beyond the hotel’s control (e.g., water damage, fire, breakdown of essential services), the hotel will offer alternative accommodation or dates. If neither option is acceptable, a full refund will be issued, including the deposit.

PROHIBITED MATERIALS

The use of drones, fireworks, or lanterns on hotel premises is prohibited unless expressly authorised by the hotel in writing. The storage of inflammable or explosive materials within or near the property is strictly forbidden.

ANTI-SOCIAL BEHAVIOUR

The accommodation must not be used for any illegal or immoral activities, or for business purposes. Guests are expected to behave courteously and responsibly. Disturbing or anti-social behaviour, including excessive noise after 10:00 PM, will result in immediate termination of the stay and possible eviction.

GOVERNING LAW

This contract, along with any disputes or claims arising out of it, shall be governed by and construed in accordance with the laws of Scotland.

WEBSITE TERMS AND CONDITIONS

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Website access

It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this website will only be accessible only if you have registered.]

Use of website

This website may be used for your own private purposes and in accordance with these terms of use.

You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in Website downtime but we shall not be obliged to provide such notice.

Visitor provided material

Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to from this Website any material:

  • for which you have not obtained all necessary consents;
  • that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  • [We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]

Links to and from other websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

you do not misrepresent your relationship with this website; and

the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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